1. Scope of This Policy
This Policy applies to StorixApp subscriptions and purchases made through our authorized sales channels. It supplements our Terms & Conditions and does not limit any mandatory rights granted to the buyer by applicable law or any rights provided by Paddle under its buyer terms and refund policy.
2. Automatic Renewal of Subscriptions
If a plan is presented at the time of purchase as a recurring subscription, the subscription will automatically renew for the next subscription period until it is canceled. The subscription term, billing frequency, and price are disclosed before the purchase is completed.
Paddle may send notices or reminders relating to renewals or price changes where required by law or by the terms applicable to the transaction.
3. Canceling a Subscription
A recurring subscription may be canceled at any time to prevent future renewals. When a purchase is made through Paddle, the subscription can be managed through the Manage subscription link in the subscription confirmation email or through the buyer portal provided by Paddle.
Cancellation takes effect at the end of the current billing period unless applicable law or the transaction terms provide otherwise. Once the cancellation becomes effective, no further renewal charges will be collected for the canceled subscription.
4. Effect of Cancellation on Access to StorixApp
Unless access is terminated for security reasons or because of a material breach of the Terms, access to paid features will continue until the end of the current paid subscription period after cancellation is requested. After that period ends, access to paid features may be suspended or restricted according to the account and plan status.
5. General Refund Rule
Unless a refund is required by applicable law, all transactions are non-refundable and non-exchangeable. Paddle may issue refunds on a discretionary basis or where an applicable statutory withdrawal or refund right applies, in accordance with Paddle's Refund Policy.
Canceling a subscription does not automatically create an entitlement to a refund for the unused portion of a subscription period that has already been paid. Any mandatory consumer rights remain unaffected.
6. Refund Request Window
A discretionary refund request must be submitted within 14 days of the transaction date. Submitting a request within this 14-day period does not guarantee a refund. Paddle reviews refund requests in accordance with its Refund Policy. Any applicable statutory withdrawal or refund rights remain unaffected.
7. Technical Issues Before Requesting a Refund
If you experience a technical issue with StorixApp, please contact us first at info@storixapp.com with a description of the issue and the information needed to verify it. We will attempt to diagnose and resolve the issue within a reasonable period.
If the issue cannot be resolved, you may contact Paddle to request a refund in accordance with Paddle's Refund Policy and any applicable legal rights.
8. How to Request a Refund
For purchases made through Paddle, you may request assistance or a refund through the subscription management or receipt link provided in the transaction confirmation email, or through Paddle's buyer support portal. You may also contact us first at info@storixapp.com so that we can help verify the issue or request.
We may ask for the order number, the email address used for the purchase, or details of the issue in order to identify the transaction. Refunds for transactions processed through Paddle are processed through Paddle in its capacity as the seller of the transaction and are not sent directly outside Paddle's system.
9. Full or Partial Refunds
Paddle may approve a full or partial refund in accordance with its Refund Policy. Submission or review of a refund request does not guarantee approval. Any applicable statutory rights remain unaffected.
10. Time for a Refund to Arrive
Once a refund is approved, it is processed through Paddle and, where possible, returned using the original payment method. The time required for the refunded amount to appear in the buyer's account may vary depending on the payment method, bank, or financial service provider. Paddle may provide the buyer with information about the expected timeframe or processing status where applicable.
11. Withdrawal and Consumer Rights
Mandatory withdrawal and refund rights vary depending on the buyer's country, whether the buyer is acting as a consumer or a business, and the nature of the digital product. Nothing in this Policy is intended to exclude or reduce any right that cannot legally be waived.
Paddle's buyer terms may provide purchasers in certain countries with specific withdrawal periods or refund rights, and those rights may be affected once use or delivery of the digital service has begun. Where there is a conflict, mandatory rights or terms that provide greater protection to the buyer will apply to the extent required by law or Paddle's applicable policy.
12. Renewals
If a recurring subscription renews before it is canceled, a refund request may be submitted within 14 days of the renewal transaction date and will be handled in accordance with Paddle's Refund Policy. Any applicable statutory rights remain unaffected.
To avoid future charges, we recommend canceling the subscription before the renewal date using the available subscription-management tools.
13. Taxes
When a transaction is processed through Paddle, Paddle handles the indirect tax aspects of the transaction in its capacity as Merchant of Record. Eligible businesses may have separate mechanisms to request correction or refund of sales tax or value-added tax in accordance with applicable law and Paddle's requirements.
14. Disputes and Chargebacks
If you believe there is an error with a payment, we recommend contacting us or Paddle Support first so that the issue can be resolved as quickly as possible. This does not affect any legal rights you may have through your bank or payment provider.
Fraudulent claims or misuse of refund or chargeback mechanisms may result in suspension of access to the service while the matter is investigated or other action permitted under our Terms & Conditions, applicable laws, and relevant policies.
15. Custom and Enterprise Plans
If a subscription is based on a custom quotation or written Enterprise agreement, that agreement may contain specific billing terms. Refunds for transactions processed through Paddle remain subject to Paddle's Refund Policy and any applicable statutory rights.
16. Changes to This Policy
We may update this Refund & Cancellation Policy to reflect changes to StorixApp, billing arrangements, Paddle requirements, or applicable laws. The updated version will be published on this page with a revised "Last updated" date.
17. Contact Us
For questions relating to cancellation, refunds, or technical issues with StorixApp:
Email:
info@storixapp.com
18. Related Policies
Please also review our Terms & Conditions and Privacy Policy.